DoorDash Troubleshooting
General Guidelines:
Appfront acts as a mediator between customers and third-party providers. In most cases (98%), the issue lies with the third-party provider and should be addressed directly with them.
Urgent Issues:
If a dasher is late, takes the wrong order, or if a customer requests to cancel the order, call 855-599-7066.
Non-Urgent Issues:
For complaints, refund requests, billing issues, or other non-urgent matters, email drive-support@doordash.com.
CC support@appfront.ai in all communications.
Information Required for Escalation:
Include the following details in your email or when calling:
Business name
Business address
Owner Name
Customer name/phone number
Delivery ID (most important!)
How to Find the Delivery ID
Locate the Delivery ID in the Appfront Activity Log.
Steps to Add Delivery Error Text Notifications:
Log in to the Appfront portal and navigate to Configure > Locations.
Select the location where you want to enable delivery error notifications.
Scroll to the bottom of the page to find the ORDER PARAMETERS section.
In the 0. field, enter:
deliveryErrorSMSRecipientsIn the Value field, add the phone numbers of the recipients, separated by commas. Ensure each phone number includes the area code (e.g.,
1for USA).
Example:
1234567890,1987654321
These recipients will now receive text messages in case of delivery issues.
Postmates Troubleshooting
Appfront acts as a mediator between customers and third parties. However, most issues (98%) occur on the third-party provider’s side and must be addressed directly.
For Urgent Issues:
For time-sensitive problems such as late delivery, wrong order, or customer cancellation requests, please call 866-750-6466.
For Other Issues:
For complaints, refund requests, or non-urgent matters (e.g., rude dasher, billing issues):
Email For Other Issues:
For complaints, refund requests, or non-urgent matters (e.g., rude dasher, billing issues):
Email For Other Issues:
For complaints, refund requests, or non-urgent matters (e.g., rude dasher, billing issues):
Email api-live@postmates.com
Include the following details in your email:
Business name
Business address
Owner Name
Customer name/phone number
Delivery ID (most important!)
How to Find the Delivery ID
Locate the Delivery ID in the Appfront Activity Log.
