When reviewing your financial reports in Shift4 (Lighthouse), you may notice that the totals don't always match what you see in your AppFront portal or on a customer's printed receipt. This is expected behavior — not an error. This article explains how AppFront order data flows into Shift4 reporting and where each line item appears.

The Payments Total in Shift4 reflects only the subtotal of the order — the cost of the items ordered, plus any applicable taxes. It does not include:

This means if a customer places a delivery order and leaves a tip, that tip and the delivery fee will not appear in the Payments Total line — they will appear separately.

Shift4 reports these amounts as distinct line items in your financial summary:

Any surcharges — such as service charges or convenience fees — appear as a separate Surcharge line in your Shift4 report. This line is reported independently from the order subtotal.

Tips left by customers on non-delivery orders appear as a separate Tip line in your Shift4 report.

This is the most important distinction: delivery tips are not reported on the Tip line. Instead, delivery tips are grouped together with the delivery fee and reported as part of the Surcharge summary.

In other words:

AppFront passes delivery-related charges — including the tip — through to Shift4 as part of the delivery fee bundle. Shift4 categorizes these together under surcharges rather than splitting the tip out separately. This is by design and is consistent across all AppFront accounts using Shift4 as the payment processor.

If your Shift4 deposit total looks lower than expected, here's how to reconcile:

Here's a simplified example of how an AppFront order might appear in Shift4 reporting:

In this example, the full gross revenue would be $138.80 — not just the $45.00 shown in the Payments Total.

If you're seeing a discrepancy you can't reconcile, reach out to our support team: