Notification Center Overview
The Notification Center lets you get alerted — in the portal and by email — when specific events happen at your locations, so issues get caught and routed to the right person quickly.
Where to find it
Bell icon (top of the portal) — shows in-app notifications for the events you've turned on.
Settings > Manage Subscriptions — shows the full event log of everything that's happened, and is where you manage email subscriptions.
Settings > Bell Events — where you choose which events trigger an in-app bell notification.
Available alert types
Delivery failure — a delivery order failed to process.
Store closed / Store opened — a location was manually closed or reopened.
Store snoozed — a location was temporarily snoozed (paused).
Visibility changed — a location's visibility setting was updated.
Unmapped gift — a gift card came in that isn't mapped correctly.
Tax rate changed — a location's tax rate was updated.
Subscription processing failure — a recurring subscription payment failed to process.
Compensation gift sent — a compensation gift was issued to a customer.
Items out of stock — a menu item was marked out of stock.
Setting up subscriptions
Email subscriptions can be added per email address, so different alerts can be routed to different people — you don't need one inbox catching everything. Add or edit subscriptions from Settings > Manage Subscriptions.
Who should be subscribed to what
As a starting point, here's a suggested way to divide these alerts by department — adjust based on how your team is structured:
Operations / Store management — Store closed, Store opened, Store snoozed, Visibility changed, Items out of stock.
Support / Customer Success — Delivery failure, Compensation gift sent.
Finance / Billing — Subscription processing failure, Tax rate changed.
Gift Card admin — Unmapped gift.
Once notifications pop up in the bell, they're also logged permanently in the event log under Manage Subscriptions, so nothing gets lost even if an email is missed.