How Can I Track an Order on AppFront Back Office?
Tracking an order is simple and helps you monitor delivery status, locate the delivery person, or confirm if an order has been completed. Here’s how:
Access AppFront Back Office: Log in to your AppFront Back Office.
Search in the Activity Log: Navigate to the Activity Log and look up the customer’s details.
Find the Delivery Tracking Code:
Once delivery is triggered, each order sent to a third-party delivery service is assigned a unique "Delivery Tracking Code."
For future orders, tracking codes will be generated at the appropriate time.
Click the Tracking Link: Select the Tracking Code in the Activity Log to view live delivery details.
Note: If no tracking code is visible, consult the Delivery Troubleshooting page for further help.
How Are Payments and Delivery Commissions Handled?
Dispatch simplifies payments and commission processing by acting as an intermediary:
Customer Payments: Appfront deposits the customer’s payment directly into the merchant’s account.
Delivery Commission: Merchants pay delivery commissions directly to the third-party delivery provider.
How Do I Trigger Dispatch for Orders?
Dispatch can only be triggered for orders marked as PAID.
Online Orders:
All online orders are automatically marked as PAID, whether the customer pays by cash or credit card.
Dispatch will trigger automatically for these orders.
In-Store / Keyed-In Orders:
Ensure that in-store or manually keyed-in orders are marked as PAID before triggering Dispatch.
This is especially crucial for third-party services like DoorDash.
How Can I Set Up Text Message Notifications for Delivery Errors?
Steps to Add Delivery Error Text Notifications:
Log in to the Appfront portal and navigate to Configure > Locations.
Select the location where you want to enable delivery error notifications.
Scroll to the bottom of the page to find the ORDER PARAMETERS section.
In the 0. field, enter:
deliveryErrorSMSRecipientsIn the Value field, add the phone numbers of the recipients, separated by commas. Ensure each phone number includes the area code (e.g.,
1for USA).
Example:
1234567890,1987654321
These recipients will now receive text messages in case of delivery issues.