Dispatch Integration enables restaurants to streamline their delivery operations by connecting online ordering systems with third-party delivery services. This powerful integration allows you to save time, reduce costs, and simplify the management of your delivery staff.
What is Dispatch?
Dispatch is an advanced solution that bridges the gap between your restaurant's online ordering system and third-party delivery providers. It automates the process of assigning delivery tasks, tracking deliveries, and managing delivery partners, ensuring a smooth and efficient operation.
Key Benefits of Dispatch Integration:
Automation: Automatically assign orders to delivery providers without manual intervention.
Real-time Tracking: Monitor delivery progress in real-time, enhancing transparency and customer satisfaction.
Cost Efficiency: Save on operational costs by outsourcing delivery tasks.
Streamlined Management: Simplify the complexities of managing in-house delivery staff.
How Dispatch Works
1. Order Placement: A customer orders through your online ordering system.
2. Delivery Assignment: Dispatch automatically assigns the delivery to the most suitable third-party provider.
3. Email Confirmation: The customer will receive a confirmation email in their inbox after placing an order.
4. Real-time Updates: Our system automatically calculates the optimal timing and triggers the delivery mission once the order is placed. The customer will then receive an SMS and push notification with a link to a live map for real-time tracking.
5. Delivery Completion: The delivery provider completes the task, and the system updates the order status.
Supported Delivery Partners
Dispatch supports integration with leading third-party delivery providers, including:
DoorDash
Uber Eats
Relay
Delivrd
Why Use Dispatch?
Using Dispatch integration brings multiple advantages:
Enhanced Efficiency: Reduce manual tasks and focus on core restaurant operations.
Customer Satisfaction: Provide accurate delivery ETAs and real-time updates to customers.
Flexibility: Scale your delivery capabilities without needing additional in-house resources.
FAQs
Is there an additional cost for using Dispatch?
Costs depend on the delivery provider's rates and associated fees for the Dispatch service.
How do I track deliveries?
Real-time tracking is available directly within your system dashboard. Both you and your customers can see the delivery status and ETA.