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Customer not able to redeem Online

This article will cover everything you need to know about troubleshooting online redemptions.

J
Written by Jason
Updated over 2 months ago

Overview

When its coming for redemption of ITEM-based-rewards, the menu items IDS are linked to each and everyone of your rewards. So in case one if the IDs changed, deleted, not linked, that will cause an issue in the redemption flow.

Every campaign, is linked to your menu items IDS:

(Under campaigns-> Edit->)

Iโ€™m having issues-what do I need to check? Please provide step-by-step guidance.

Step 1 - Items Visibility

Appfront ONLY pulls menu that is available for Online. Please check your menu visibility.

Step 2 - Menu Item Deletion

Make sure that those menu items th

Step 3 -

How to avoid it?

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