Overview
To provide a branded ordering experience, AppFront can publish your online ordering page to a custom subdomain such as:
order.yourrestaurant.com
app.yourrestaurant.com
ordering.yourrestaurant.com
This is accomplished by adding a DNS record (typically a CNAME record) through your domain hosting provider.
Common providers include GoDaddy, Cloudflare, Squarespace, Wix, Bluehost, Shopify, and others.
What We Need From You
Your AppFront team will provide:
Host / Name / Target
Destination / Value
The exact terminology varies depending on your DNS provider.
Example
DNS Provider Field | Value |
Type | CNAME |
Host / Name / Target | order |
Value / Points To / Destination | provided by AppFront |
This would create:
order.yourrestaurant.com
How to Add the DNS Record
Step 1: Log in to Your Domain Provider
Access the platform where your DNS records are managed.
Examples:
GoDaddy
Cloudflare
Bluehost
Squarespace
Wix
Shopify
Step 2: Locate DNS Management
Look for one of the following sections:
DNS
DNS Management
Advanced DNS
Zone Editor
Domain Settings
Step 3: Create a New DNS Record
Select Add Record and choose:
Type: CNAME
Then enter the values supplied by AppFront.
Step 4: Save Your Changes
Save the record and notify your AppFront contact once complete.
Step 5: Wait for DNS Propagation
DNS updates begin propagating immediately but can take time to become visible across the internet.
Most records become active within:
15 minutes to 2 hours
Occasionally up to 24 hours depending on the provider
Once the DNS record is visible, AppFront will complete the activation process.
Frequently Asked Questions
Will order.myrestaurant.com simply point to our existing AppFront ordering experience, or will any URLs or functionality change?
Yes.
The new subdomain simply provides a branded URL for your existing AppFront ordering experience. Customers will continue using the same ordering platform and functionality.
The primary change is that customers access ordering through a URL that matches your brand, such as:
order.myrestaurant.com
instead of a generic AppFront-hosted URL.
No customer-facing ordering functionality changes.
Will this update impact our current online ordering setup, payment processing, customer accounts, loyalty program, or order history?
No.
Publishing a custom subdomain does not affect:
Online ordering functionality
Payment processing
Customer accounts
Loyalty and rewards
Stored customer information
Order history
POS integrations
This change only affects how customers reach the ordering site.
Will there be any downtime or service interruption while the DNS changes propagate?
In most cases, no.
Your current ordering link will continue functioning during the DNS propagation process.
Customers can continue placing orders normally while the new subdomain becomes active.
Once the records are added, approximately how long will activation take?
Typically:
DNS propagation: 15 minutes to 2 hours
Occasionally: up to 24 hours
After propagation is complete, AppFront can generally activate and verify the subdomain quickly.
Your AppFront representative will confirm once everything is live.
We have multiple locations. Will the subdomain support all locations and allow customers to select the correct store?
Yes.
If your AppFront ordering experience currently supports multiple locations, the branded subdomain will continue to do so.
Customers will be directed to the same ordering experience they use today and will be able to:
View available locations
Select the appropriate store
Place orders as normal
The exact landing page depends on your current ordering configuration.
For example:
Some businesses land on a location selection page.
Others may land on a primary location with the option to switch stores.
Your AppFront representative can provide a preview of your specific setup before activation.
What page will customers see when they visit the new subdomain?
Customers will see the same ordering experience currently configured in AppFront.
Depending on your setup, this may be:
A location selection page
A branded online ordering homepage
A specific store's ordering page
If you'd like to review the destination before publishing, contact your AppFront representative and we can provide a preview.
Can AppFront provide screenshots before activation?
Yes.
If requested, AppFront can provide screenshots or a preview link showing the ordering experience customers will see after activation.
If any issues arise after activation, is there a rollback process available?
Yes.
Because the change is controlled through DNS, reverting is straightforward.
If necessary, the DNS record can be:
Removed
Disabled
Pointed back to a previous destination
Your existing AppFront ordering experience remains intact, allowing us to quickly troubleshoot or revert the configuration if needed.
Need Help?
If you are unsure where your DNS is hosted or need assistance adding the record, please contact AppFront Support.
When reaching out, please include:
Your business name
Your domain name
A screenshot of your DNS settings (if available)
Our team will be happy to guide you through the process.