Overview
If your restaurant uses Shift4 for payment processing, refunds must be completed directly within Shift4.
Appfront cannot issue refunds on your behalf.
This guide will help you process a full or partial refund using Shift4's tools.
Before You Start
Please have the following information available:
Order number
Invoice number
Refund amount
Last 4 digits of the customer's card (if available)
Option 1: Process a Refund in Shift4 Customer Hub
Log in to your Shift4 Customer Hub account.
Open Transaction Manager.
Select All Transactions.
Locate the transaction you would like to refund.
Open the transaction.
Select Refund or Adjust Transaction.
Enter the refund amount.
Confirm the refund.
You can issue either a full refund or a partial refund, depending on your needs.
Option 2: Process a Refund in Transaction Manager
Log in to Transaction Manager.
Navigate to Transactions > Current Transactions.
Search for the original transaction.
Open the transaction.
Select Edit > Clone.
Enter the refund amount as a negative number.
Example
Original Sale: $50.00
Refund Amount: -$15.00
Submit the transaction.
The refund will then be processed through Shift4.
Need More Help?
If you are unable to locate the transaction, encounter an error, or cannot complete the refund, please get in touch with Shift4 Support directly.
Because Shift4 manages your payment processing, only Shift4 can assist with processor-level refund issues.
Official Shift4 Resources
Refund Transactions in Transaction Manager: https://shift4.zendesk.com/hc/en-us/articles/1500012365841-Refund-Transactions-in-Transaction-Manager-United-States
Perform Transaction Adjustments in Customer Hub: https://shift4.zendesk.com/hc/en-us/articles/35000479901715-Perform-Transaction-Adjustments-in-the-Shift4-Customer-Hub
Notes
Refunds are processed within Shift4.
Processing times may vary by card issuer.
Some refund options may depend on your account permissions.
For processor-specific questions, please get in touch with Shift4 Support.