Appfront

If a customer says they can't place an order because Toast flagged their card as fraudulent, here's how to request an unblock directly from their AppFront profile.

How to Email Toast to Unblock a Customer

Two ways to send an in-app message: a quick one-off message from a customer's profile, or as a channel on a campaign sent to a group.

Sending In-App Messages to Customers

A guide to the manual actions available from a customer's profile: sending a compensation gift, adding or deducting store credit, adjusting points, logging a visit, sending a message, and blocking…

Managing Customer Profile Actions (Gifts, Points, Messages & Blocking)

Look up a customer's most recent login/security code from their profile in the Appfront portal.

How to Retrieve a Customer's Latest Security Code

Learn how to locate a customer's profile in the AppFront portal and update their phone number.

How to Update a Customer's Phone Number

Customers Profiles

Learn about Appfront's Points Bank options to better engage your customers.

Points Bank

Learn everything you need to know about coupons including: transferable coupons and coupon sharing.

Coupons

Discover deals: exclusive offers that take center stage at the top of the menu, instantly capturing your customers' attention.

Deals

Learn how to set up subscriptions for your champion customers

Subscriptions

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Sarah Appfront

Becoming a Digital Restaurant

How to create a deal or upsell from scratch in the new AppFront portal — discount types, conditions, availability, promo codes, and POS sync settings.

Building Deals & Upsells in the New Portal: A Step-by-Step Walkthrough

A recap of the AppFront Growth Series webinar segment on when to use a deal vs. a campaign, and how to combine the two.

Deals vs. Campaigns: Which Should You Use? (Webinar Recap)

Support Agent

Exclusive offers that take center stage at the top of the menu, instantly capturing your customers' attention.

Elevate your online ordering experience with Deal Badges

Deal Badges

Managing

How to customize your loyalty rewards program based on the Catering serving option.

Catering Rewards Program

How to Build a Referral Program

All about Appfront Loyalty & Rewards Programs

Loyalty & Rewards

A guide for setting up Appfront-related tags using Google Analytics 4 (GA4).

Setting Up GTM

Deply, track, and manage marketing data and user activity by adding 'Tags' to your website.

Google Tag Manager (GTM) Overview

A guide to Google Analytics, GTM, and Facebook Pixel

Tracking

How to filter customers/orders by date range and serving option, then export the results to a CSV file.

Exporting Catering Orders to CSV

Segment your customers to include only those who have visited a specific location

Location Based Group

Segment your customers according to specific filters you define

Groups

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Find answers and get help from Intercom Support and Community Experts

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Create your workspace and invite the people you work with.

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Build your first workflow and watch it run end to end.

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Connect the tools your team already uses to bring data in.

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A quick lap of the product so you know where everything lives.

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In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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